Frequently Asked Questions
Many of the orders we take are placed via phone, fax, or email by customers who order a relatively small number of items on an irregular basis. Would the b2b2dot0 solution work for us?
Your company is an ideal candidate for our eCommerce solution. Integrating fully with the data and rules in your SAP solution, b2b2dot0 eliminates the need to manually enter orders placed via phone calls, emails, and faxes into the SAP solution.
We spend a lot of time keying in order information and fixing order errors. How can b2b2dot0 help?
Because it integrates with your SAP solution, b2b2dot0 makes real-time product data available to your customers, giving them the tools they need to place orders quickly, easily, and accurately.
Can your solution display customer-specific pricing information on our eCommerce site?
If the customer-specific pricing data is in your SAP solution, the appropriate pricing will appear when your customer accesses your website.
We currently field a lot of calls, emails, and faxes from customers who need to provide special shipping instructions for their orders. How does b2b2dot0 handle that?
Our solution includes a text field on the order page where customers can enter information they would like to have appended to the order. Once entered, the information becomes a permanent part of the order record and triggers an email to customer service for their attention.
Will b2b2dot0’s eCommerce solution allow us to interface with our catalog?
Yes, …