For Customer Service
Fewer calls, faxes, and emails.
No manual entries.
More satisfied customers.
The b2b2dot0 eCommerce solution interfaces seamlessly with your SAP system in real time.
Eliminates manual entries
Maximize your website’s product pricing and availability accuracy, increase order creation efficiency, and eliminate the need to replicate and update your web data to reflect changes in your SAP application rules and data. Any changes to customer, material, or pricing data made in your SAP solution are automatically visible on your eCommerce website.
Informed customers are satisfied customers
By giving customers accurate product information and providing access to their order history, tracking information, invoices, bills of lading, and other order-related data, b2b2dot0 eliminates misunderstandings and reduces the number of calls, emails, and faxes to Customer Service Representatives.
The b2b2dot0 eCommerce solution:
- Supports multiple sales organizations
- Supports multiple order types
- Support for range of users, from casual to power users
- Eliminates need for CSR to retype orders based on faxes or emails
- Displays real-time pricing and availability information
- Allows purchaser to enter texts, which are stored in the order
- Gives purchasers their CSR’s contact information
- Provides order acknowledgment email with link for checking status
- Saves purchaser’s contact data in the order and can be seen in the SAP solution’s GUI
- Allows purchaser to easily upload orders from text or CSV files
- Allows purchaser to easily copy orders
Our solution integrates with:
- SAP ECC
- SAP R3
- SAP All-in-One