Service Level Agreement

Our Service Level Promise: 99.9% Up-Time

March 2014 Availability
See availability for 2013
See availability for 2012
See availability for 2011
See availability for 2010

What does 24 x 7 x 365 really mean with b2b2dot0?

It means that we guarantee that your SAP Integrated website will have no more than 43 minutes of unplanned downtime per month.

Starting with our world class SAS-70 Type II certified data center, adding our redundant infrastructure and automated monitoring and fail-over procedures, we’ve actually been able to routinely exceed the 99.9% availability guaranteed in our Service Level Agreement.

And, as part of our culture of transparency, we’re now holding ourselves accountable monthly to our 99.9% availability commitment in public.

You gave us a heads up about potential issues before they impacted our customers. It’s nice to know that someone else is looking at my system.

Charlie Chiodo

Chief Technology Officer
Drive Medical

Subscribe to our corporate blog to stay on top of our infrastructure and operational investments¬† — along with any color commentary appropriate for a given month.

In our first post about our SLA commitment, we explain what we’re tracking and how.

We are very proud of the investments we’ve made in our infrastructure, tools and procedures.¬† Thanks to those investments, and our daily commitment, our clients can sleep well at night.

Check back here the first week of every month to see how we’ve done!