Nordson

Nordson Case Study

Background

We have gained tremendous efficiencies in the order management process.

Peter Lambert

President, EFD Division

Nordson Corporation

Nordson Corporation is one of the world’s leading producers of precision dispensing equipment for applying adhesives, sealants and coatings to a broad range of consumer and industrial products during manufacturing operations. Nordson also manufactures equipment used in the testing and inspection of electronic components as well as technology-based systems used for curing and surface treatment processes. Headquartered in Westlake, Ohio, Nordson has more than 4,100 employees worldwide, and direct operations and sales support offices in 30 countries.

Problem

As a HAHT Commerce client, Nordson was faced with a dilemma when it learned that its HAHT eCommerce platform would become obsolete as a result of the impending upgrading and consolidation of its SAP software.

Solution

After exploring a number of options, including purchasing an eCommerce solution from SAP, building its own system from the ground up, or purchasing and customizing software from a third-party, Nordson elected to implement b2b2dot0’s hosted solution. b2b2dot0 phased in its agile eCommerce solution incrementally, beginning with global partners and distributors for Nordson’s EFD division.

In the second implementation phase, b2b2dot0 rolled out eCommerce to Nordson’s entire global industrial customer segment and introduced a digital product catalog.

Results

Within the first 90 days of launching its eCommerce website Nordson was able to reduce order processing time equivalent to the typical output of more than two full-time order entry employees. The low upfront investment and monthly service fees associated with b2b2dot0’s SaaS model resulted in an immediate return on investment. In addition, Nordson has also realized process improvements thanks to non-value-added functions being handled via eCommerce instead of by customer service or distribution personnel.

The successful implementation of b2b2dot0’s integrated eCommerce solution earned Nordson recognition as a Managing Automation Progressive Manufacturer 100 (PM100) award winner in 2009.