Frequently Asked Questions
Do you provide instant order confirmation?
Yes.
Would the b2b2dot0 solution allow us to grant our customers access to information such as their credit limits and amount of open credit?
Absolutely. Any information that resides in your SAP application can be made available to your customers via your eCommerce website.
Are short payments displayed ?
Yes, the customers see short payments in their list of open items
What if the customer has a question about his open items ?
The AR contact person can be displayed on the open items screen and/or the customer can contact you per email about a specific invoice.
What if a customer wants a reprint of an invoice ?
Every invoice is displayed with a downloadable PDF of the printed invoice.
Are also credit memos displayed ?
Yes, it's up to you what invoice types you want to display.