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Display assigned sales rep

B2B customers usually have an assigned sales rep, even though they may not be able to remember their name. How do you quickly remind them and provide contact info?

Sap:
ECC
Magento:
Community
Client:
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The Challenge

Drive Medical Design and Manufacturing is one of the fastest growing global manufacturers and distributors of durable medical equipment. The company markets and distributes its products to customers located throughout North America, Europe, Central America, South America, the Middle East and Asia.

The sales team is expanding to keep pace with rapid growth. As a result, sales reps sometimes get reassigned to different accounts.

Drive Medical wanted a simple way to provide logged-in B2B clients with the name, phone number and email address of their assigned sales rep.

We made the update in less than 2 hours.

Design Constraints

  • SAP ECC
  • Magento Community Version

Business Requirements

  • Display the assigned sales rep to logged in B2B customers

What We Did

  • Queried SAP by the customer ID to find the sales rep by sold-to
  • If there was unique sold-to, then we queried SAP by the ship-to
  • Made a minor modification of the user interface for logged in B2B customers to display their assigned sales rep

The Results

  • Improved the online experience for logged-in B2B customers
  • Improved overall customer service and personalization

 

Have it your way

Unlike many other SaaS offerings, with b2b2dot0, you’re not stuck with a pre-set list of configurations. Our solution is architected so that SAP integration configurations can be specific to your B2B eCommerce site.

 

Contact us for more information about our core SAP eCommerce integration offering and how it can be customized to your needs.