Customer Service FAQs
We spend a lot of time keying in order information and fixing order errors. How can b2b2dot0 help?
Can your solution display customer-specific pricing information on our eCommerce site?
Integration FAQs
Which standard SAP application transactions do you currently connect with?
How is the data formatted and sent to our SAP solution?
Are these online sales and other transactions real time or batched for transmission?
Is the online catalog maintainable by us?
Are the web page templates customizable?
Do you have information on your data center?
What is your service level agreement (SLA) information, and is it a part of terms and conditions?
Accounting FAQS
Are short payments displayed ?
What if the customer has a question about his open items ?
What if a customer wants a reprint of an invoice ?
Are also credit memos displayed ?