June not only produced record breaking temperatures here in Raleigh, North Carolina but it also produced a record breaking month for our data center! As you can see from the following chart, we registered an historical high of 99.934% availability for b2b2dot0's service.
We've analyzed the cause of those 28.51 minutes of unavailability and have determined that a portion of that time is an artifact of how we monitor SAP's availability. As a result we have adjusted both the sensitivity of our monitoring tool and response procedures and should see an additional 25% improvement in our availability numbers…all other outage causes remaining equal.
I guess the old adage of you "can't manage what you don't measure" is true.