June not only produced record breaking temperatures here in Raleigh, North Carolina but it also produced a record breaking month for our data center! As you can see from the following chart, we registered an historical high of 99.934% availability for b2b2dot0's service.
SLAs
b2b2dot0 SaaS Availability – May 2010
Last month I introduced our first blog post on holding us publicly accountable for our Availability Service Level Agreement (SLA). Today I’m going to discuss our May 2010 performance.
Monitoring b2b2dot0′s SaaS Availability
Written May 9th, 2010 by Sam Bayer
Categories: CustomerService, Engineering, SLAs, Software-as-a-Service
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Categories: CustomerService, Engineering, SLAs, Software-as-a-Service
No Comments »
At the heart of the Software-as-a-Service (SaaS) business model is the understanding that the service will always be available when needed. In our 24×7 flattened world, that pretty much means all the time.