Great blog post today over at Harvard Business Review entitled “Why Your Customers Don’t Want to Talk to You”. Finally, some bona fide research that supports my long held belief that customer self-service is way more than just a leftover…
In 1964, Supreme Court Justice Potter Stewart, issued the following opinion in Jacobellis v. Ohio, one of the early challenges of pornography to the First Amendment of the Constitution: “I shall not today attempt further to define the kinds of…
June not only produced record breaking temperatures here in Raleigh, North Carolina but it also produced a record breaking month for our data center! As you can see from the following chart, we registered an historical high of 99.934% availability…
A little over a year ago I wrote a blog post entitled “My Love/Hate Relationship with Internet Applications”. Today I’m going to add two new services to my list of applications that I’m falling in love with. They are TimeBridge…
I just came across this Manufacturing Computer Solutions article that bodes well for our future here at b2b2dot0. IDC Manufacturing Insights and hybris cosponsored this industry study which underscored the virtues of making the types of investments tha…
Wouldn’t it be awesome if through some amazing telepathic feat of technology you could be alerted to the fact that one of your customers is starting to get really anxious about the delivery of their order? You then surprise them…
Last month I introduced our first blog post on holding us publicly accountable for our Availability Service Level Agreement (SLA). Today I’m going to discuss our May 2010 performance. To begin with, you can see that May was our worst…
At the end of the day, b2b2dot0’s raison d’être is all about customer service. Our company’s mission is to enable SAP manufacturers to provide a world class self-service order management experience to their customers. We also know that providing mind-…
Sometimes you just have to sit back and marvel at how far we’ve come with technology. I just got back from SAP’s SAPPHIRE/ASUG conference in Orlando and this is one of those moments. Picture this. SAP rents out the Amway…
At the heart of the Software-as-a-Service (SaaS) business model is the understanding that the service will always be available when needed. In our 24×7 flattened world, that pretty much means all the time. While we strive to ensure that our…